CANCELLATION POLICY

We completely understand and acknowledge that life happens. However, your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioner's day that could have been filled by another patient. The cancellation policy is put in place to protect our micro-business.

As such, we require 24 hours notice for any cancellations or changes to your appointment. Changes can be made online up to 24 hours in advance, or by emailing us directly at hello@azaleampls.com if you are inside of that window.

• Appointments cancelled with less than 24 hours notice, or no-shows, will be charged 100% of the appointment fee to the card on file. This applies to all patients, new and exisiting.

• The fee is not waived for illness- cough, cold, flu, COVID-19 exposure, diagnosis, or quarantine.

• The fee is not waived for work conflicts, childcare changes, or other schedule adjustments.

• An appointment is considered forfeited 15 minutes past its start time without notice, and the full fee applies. If you are running late, just send us a quick email to hello@azaleampls.com and we will do what we can to accommodate you.

• Exceptions may be made at our discretion for medical or family emergencies, or on days of local school closures due to weather.

By booking with us, you are agreeing to this policy. It is in place to value our practitioners’ time and protect our micro-business. This policy is non-negotiable.

As a micro-business, we thank you for respecting our cancellation policy.

If you have any other questions, please do not hesitate to reach out and contact us here.

MEMBERSHIP BENEFITS & POLICY

• What is it? - $100 credit towards a treatment of your choice, billed 1x/month, on the first day of the month - subsequent appointments booked that same month will be priced at the membership rate (for those that come 2-8x/month)

• No Membership Commitment Period: There is no minimum commitment period for your membership. You may cancel at any time. However, there is a $50 fee to rejoin the membership. See special circumstances below.

• Membership Suspension or Cancellation: Memberships can be paused or canceled. Please notify us in advance to avoid additional charges. You must notify us at least 48 hours before your next billing cycle. Any request for pausing or cancelling a membership must be done in writing, via email to hello@azaleampls.com.

• Exclusive Member Benefits: Any additional appointments booked within your membership month will be charged at the membership rate.

• No Rollover: Appointments do not roll over. Each treatment is designed to be used within the month your membership was charged.

• Cancellation Policy: Our standard cancellation policy applies to all appointments. Please provide at least 24 hours' notice for cancellations or rescheduling to avoid a late cancellation fee.

• Transferability: Your membership is non-transferable and cannot be shared with others.

• Refunds: Membership payments are non-refundable. No refunds will be issued for any portion of the membership.

• Late Arrival: If you arrive late to your scheduled appointment, the full session will still be charged. However, treatment time may be shortened depending on availability.

• Membership Freeze for Special Circumstances: In cases of maternity leave, long-term illness, extended travel, etc, your membership may be paused. Please reach out to discuss your situation, and we will work with you to accommodate your needs.

• Pricing Changes: Membership pricing may be adjusted annually. Members will receive at least 30 days' notice of any changes to the membership fee.

PACKAGE POLICY

• What is it? A prepaid bundle of treatments, purchased upfront at a discounted rate.

• Non-Transferable: Packages are tied to the puracser and cannot be shared, gifted, or transferred to another person.

• Non-Refundable: Package payments are non-refundable, in full or in part, once purchased. This includes payment plans.

• Expiration: Package sessions must be used within a certain period of time from purchase- this period of time will be very clear upon purchase and will be in writing to you via email. Unused sessions are forfeited after this window- there is no extension or rollover past this date.

• Cancellation Policy: Our standard cancellation policy applies to all package appointments. Please provide at least 24 hours notice to reschedule; late cancellations and no-shows will forfeit that session from your package.

• Late Arrival: If you arrive late, the full session will still be deducted from your package. Treatment time may be shorted depending on availability.

• Pricing: Package pricing reflects the rate at time of purchase and is not subject to retroactive discounts or price-matching if pricing changes later.

RETURN POLICY

We are genuinely committed to your satisfaction. 

We will gladly replace or issue credit for any damaged or defective product within seven days after delivery, less costs of shipping; no full refunds will be granted. Due to the purity of the ingredients used, we cannot accept any opened items. Therefore, to be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Please send us a detailed note at hello@azaleampls.com and we will take care of you.

No returns or credits will be granted after the seven days of delivery and we cannot accept returns or exchanges without a prior email communication.

Due to their energetic and consumable nature, all Living Libations products are final sale.

Please note, due to the nature of the raw ingredients, there may be a slight variation in between batches and products.